Our Approach
PROACTIVE. PERSONALISED. RELIABLE.
We begin by understanding your home and how you use it, then agree a practical plan for its care. Our Pollensa-based team coordinates regular checks, housekeeping, pool and garden care, and maintenance. We keep you informed, arrange quotes for larger work and prepare everything for your arrival.
Our Services
HOUSEKEEPING & INTERIOR MAINTENANCE
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Regular cleaning and upkeep
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Laundry and linen services
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Interior repairs and maintenance
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Pre-arrival preparation and post-departure checks
PROPERTY MAINTENANCE & REPAIRS
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Routine property inspections
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Coordination of minor and larger repairs
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Electrical, plumbing and AC maintenance
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​Coordination of urgent repairs with local trades
PROPERTY ADMINISTRATION
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Coordination of bills and invoices
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Organisation of property documents
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Liaison with local authorities and specialists
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​Clear owner updates and expense records
POOL & GARDEN MAINTENANCE
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Regular pool cleaning and maintenance
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Garden landscaping and upkeep
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Seasonal planting and pruning
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Irrigation system management
CONCIERGE & GUEST SERVICES
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Personalised guest check-in and check-out
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Concierge services for guests
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Tour and activity arrangements
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Transportation and reservation assistance
CUSTOM SERVICES
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Bespoke support tailored to your home
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Special arrangements agreed with you
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Coordination of upgrades and refurbishment
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​Keyholding and agreed property checks
Questions from property owners
WHAT CARE IS INCLUDED?
Your care plan is tailored to your home and how you use it. We agree the checks and coordination included, and explain charges for cleaning, maintenance, pool and garden care before you start.
UPDATES & REPAIR APPROVALS
We keep you informed about checks, work and expenses by the agreed contact method. Larger repairs are quoted for your approval before work begins; arrangements for minor or urgent issues are agreed with you.
CAN I SWITCH TO TEGG HOMES?
How we look after your property
1. PROPERTY VISIT
We visit your home, listen to how you use it and discuss the care you need. Together, we identify priorities for checks, housekeeping, maintenance and arrival preparation.
2. AGREED CARE PLAN
We agree a routine around your property and provide a tailored quotation. Larger repairs or improvements are discussed and quoted for your approval before work begins.
3. ONGOING CARE
Our local team coordinates checks, cleaning and maintenance, keeps you informed while you are away and prepares your home for arrival. You have one team to contact when something needs attention.
A leak resolved before the owner arrived
During a visit to a home we manage, Robin discovered a split water heater in the machine room, with around two inches of water across the basement floor. We immediately isolated the water supply and brought in a team to clear the water. We then obtained a quote for a replacement heater and coordinated its installation, completing the work before the owner arrived. A real example of local care and practical coordination when a property needs attention.
